News
from the Oklahoma Corporation CommissionJim Palmer, Director of Information
Phone: (405) 522-2100, FAX: (405) 522-1623, www.occ.state.ok.us
July 27, 2000
VALOR TELLS COMMISSION IT IS WORKING TO HELP CUSTOMERS
OKLAHOMA CITY – Valor Communications of Dallas, which on July 1 took over operations of what was GTE in Oklahoma, said it is working hard to resolve transitional difficulties for its customers.
Bill Burnett, Director of the Corporation Commission’s Consumer Services Division, said his complaint investigators report numerous calls from Valor customers in eastern Oklahoma and the Tulsa area about long delays in being unable to reach Valor’s customer service representatives.
Burnett and other Commission staff met with Valor executives from Oklahoma and the company’s headquarters in Dallas. Valor told the Commission that it is working to overcome a series of problems related to the July 1 transition involving the flow of information, equipment compatibility, a backlog of service orders and the training of new service representatives.
As Valor works on its transitional problems in Oklahoma, it asks for patience from customers or potential customers trying to establish service.
Oklahomans may contact Valor at the following numbers:
Customer Service 1-877-520-5220
Credit and Collections 1-877-520-5230
Repair 1-877-520-5210
If you are unsuccessful in resolving your issue after talking with Valor, you may contact the Commission’s Consumer Services Complaint Investigators toll free, statewide from outside the Oklahoma City metro by dialing 1-800-522-8154 or log on to www.occ.state.ok.us and click on "public complaint" or "feedback corner" and tell us about your problem. You also may write the Commission at 2101 N. Lincoln Blvd., Oklahoma City, OK 73152-2000. Please provide contact information with your complaint.
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All OCC news releases and advisories are available for review and downloading at www. Occ.state.ok.us