Commissioners are pleased with ONG’s request that it be allowed to waive the original deadline for customers to opt out of the TAC.

Commission Chair Bob Anthony thanked ONG for giving customers a second opportunity to choose whether to participate in the program.

"An explanation of the Temperature Adjustment Clause was included in summer billing statements informing customers they would be automatically enrolled unless they notified the company by September 1," Anthony said. "Several customers complained they did not see the notice. I thank ONG for giving their customers another opportunity to make a decision on whether they wish to participate."

Commission Vice-Chair Denise Bode congratulated the company for "stepping up to the plate."

"It is obvious they recognize that in moving forward in a competitive environment they must respond to their customers," said Bode. "Their request to change their Temperature Adjustment Clause shows they are willing to go the extra mile for their customers."

Commissioner Ed Apple pointed to the importance of giving the consumer the power to choose.

"The TAC should be an option for the customer and a reasonable solution has been proposed by ONG. I am pleased that choice will be a part of the program," said Apple.